15th December, 2016 (9AM – 5PM)
Download Course Outline for Workshop
Customer Facing Employees – Individual Contributors (First Level).
Eg Front office, Customer service representative, Client servicing professionals, Field sales executives, Customer care coordinators, Guest relations officers / executives, After sales service executives etc.
The participants will be able to:
- Create a difference in customer servicing – how to get the WOW Factor to have a delighted customer;
- Understand how to communicate with clients and customers/visitors/vendors as a brand ambassador of your organisation
- Understand (listen, comprehend and give solutions) what the client or customer wants
- Confidently handle any given situation (Think on your feet)
At the completion of the workshops, all participants will receive:
- Certificate of completion
- A comprehensive Handout of workshop topics
- A 30-day interaction window with Marg for any questions / queries and clarifications on the subject
Register for Customer Delight Workshop
Bookings are closed for this event.